1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website or use our platform. They help us recognize you, remember your preferences, and improve your experience.
2. How We Use Cookies
Essential Cookies (Required)
These cookies are necessary for our platform to function and cannot be disabled.
| Cookie | Purpose | Storage | Duration |
|---|---|---|---|
| Session cookies | Maintains your login session | Cookie | Session |
| Authentication | Verifies your identity | Cookie | Session |
| Security tokens | Prevents fraud and protects your account | Cookie | Session |
Consent Cookies (Required)
These cookies store your cookie preferences.
| Cookie | Purpose | Storage | Duration |
|---|---|---|---|
| cookie-consent | Stores your consent preferences | localStorage | Persistent |
| cookie-consent-date | Records when you gave consent | localStorage | Persistent |
Analytics Cookies (Optional)
These cookies help us understand how you use our platform so we can improve it.
| Provider | Cookies | Purpose | Duration |
|---|---|---|---|
| Google Analytics (via GTM) | _ga, _gid, _gat | Page views, user behavior, traffic sources | Up to 2 years |
| PostHog | PostHog cookies | Product analytics, feature usage, custom events | Up to 1 year |
PostHog collects:
- Page views and navigation
- Clicks on buttons, links, and form submissions
- Custom events (account creation, integrations, chat usage)
- User properties (email, name, feature usage)
PostHog does NOT collect: Session recordings or heatmaps.
Functional Cookies (Optional)
These cookies remember your preferences and settings.
| Cookie | Purpose | Duration |
|---|---|---|
| Language preference | Remembers your language | 1 year |
| Theme preference | Remembers dark/light mode | 1 year |
| UI settings | Remembers layout preferences | 1 year |
Marketing Cookies (Optional)
These cookies are used for visitor identification and marketing campaigns.
| Provider | Purpose | Duration |
|---|---|---|
| Google Tag Manager | Manages marketing tags and tracking | Varies |
| RB2B | Visitor identification for outbound marketing | Varies |
3. Third-Party Cookies
Some cookies are set by third-party services:
- Google Tag Manager (GTM-KVZVK92) - Tag management and analytics
- Google Analytics - Website analytics
- PostHog - Product analytics
- Stripe - Payment processing (during checkout only)
- Cloudflare - Security and performance
These providers have their own privacy policies governing their use of cookies.
4. Your Cookie Choices
Cookie Consent Banner
We use a custom cookie consent banner that appears when you first visit our site. You can:
- Accept all cookies - Enables all cookie categories
- Customize - Opens a modal to select specific categories
- Essential only - Accepts only required cookies
Cookie Categories
You can enable or disable these categories:
- Essential - Always on (required for the site to work)
- Functional - Preferences and settings
- Analytics - Usage data and improvements
- Marketing - Visitor identification and campaigns
Changing Your Preferences
To change your cookie preferences:
- Click "Customize" on the cookie banner (if visible)
- Clear your browser's localStorage and cookies, then revisit our site
- Contact us at help@deskree.com
Browser Settings
You can also control cookies through your browser:
- Block all cookies
- Block third-party cookies
- Delete cookies when you close your browser
- Receive alerts before cookies are set
Note: Blocking essential cookies may prevent you from using our services.
Do Not Track
We honor "Do Not Track" browser signals through Google Consent Mode v2.
5. Cookie Duration
- Session cookies: Deleted when you close your browser
- Persistent cookies: Remain until they expire or you delete them
- localStorage: Remains until you clear browser data
6. Consent Records
We store your consent preferences locally on your device:
- cookie-consent - Your selected preferences (JSON format)
- cookie-consent-date - Date and time of consent (ISO format)
7. Updates to This Policy
We may update this Cookie Policy periodically. Check the "Last Updated" date for changes.
8. Contact Us
Questions about our use of cookies?
Email: help@deskree.com
Address: Deskree Technologies Inc., 169 Gore Vale Avenue, Toronto, Ontario M6J 2R5, Canada